LAMINATE
FREQUENTLY ASKED QUESTIONS ABOUT LAMINATE
Q. Does Laminate flooring stand up to heavy traffic?
A. Yes. Space age technology and finishes are used in the manufacture of our laminate floors. Laminates consist of a plastic surface that has been adhered to a dense wood core and a synthetic backing material. The construction is designed to stand up to the daily wear and tear of your busy home.
Q. How complicated is maintaining a laminate floor?
A. No floor comes closer to true maintenance-free performance. Ordinary sweeping and vacuuming are the best ways of maintaining your new laminate floor. Wipe up spills immediately, and mop occasionally with the manufacturer’s flooring products recommended by your Carpet One Floor and Home retailer.
Q. Can we install laminate flooring ourselves?
A. Yes, you can “do it yourself,” but we recommend using our professionally trained installers. We pride ourselves on the quality of installation we provide our customers. Just look at our Limited Installation Warranty that protects our investment. If you have any questions or problems after your new laminate floor is in place, we are just a phone call away. Read the warranty information thoroughly for more information.
LAMINATE CARE AND MAINTENANCE
Laminate flooring brings the beauty of a natural wood floor and the easy maintenance of a resilient floor together so you can have the style you want and the carefree maintenance you need. While laminate flooring is remarkably durable, there is of course no such thing as an indestructible flooring material. By observing the following precautions, you can expect years of beauty from your laminate floor.
For general cleaning, use a dust mop or wipe occasionally with a damp cotton or cloth mop. If heavier cleaning is needed, an occasional damp mopping with a mild cleaning product is suggested. Do not use soap or detergent-based cleaners, wax-based products, or any type of polish as they leave a dull, filmy residue. Do not flood your floor with water.
To help eliminate fine particles of dirt and grit that act like sandpaper and will scratch any floor, vacuum or sweep daily. The vacuum head must be a felt or brush type. Be certain that the wheels of the vacuum are clean and do not damage the finish. DO NOT USE A VACUUM WITH A BEATER BAR HEAD.
Remove spills promptly using a soft cloth and cleaning products recommended by the manufacturer. Be sure to keep pet nails trimmed and paws clean and free of dirt and gravel that may scratch your floor.
Place protective pads beneath furniture legs, tables, and other easily movable furniture to reduce scratches. Replace plastic casters on chairs with rubber wheels, and lift rather than slide heavy objects across the floor.
Remove shoes with spiked or damaged heels before walking on the floor. Spiked or stiletto high-heel shoes may cause damage to laminate floors due to extremely high compressive force they generate. Such footwear can produce dynamic loads in excess of 1000 pounds per square inch, even when worn by someone of slight or average build.
As added protection, use dirt-trapping walk-off mats at all exterior doors to help keep sand, dirt, and grit off your laminate floor.
THE BEAUTIFUL GUARANTEE
Laminate flooring products with Titanium, Platinum, or Gold SelectAFloor Warranty carry the Beautiful Guarantee Replacement Warranty. If at any time after installation and during the terms of The Beautiful Guarantee you wish to change your new laminate for a different SelectAFloor style or color, your Carpet One Floor and Home retailer will replace it free with another SelectAFloor laminate style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor laminate upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced laminate is selected.
This is one-time only replacement. Simply call your Carpet One Home and Floor retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor laminate floor under the Beautiful Guarantee Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.
Replacement includes material and labor. Labor to move furniture, permanent construction (such as built in cabinets and bookcases), equipment, or electronics is the responsibility of the customer.
No replacement will be made with respect to laminate that has been subjected to abuse, improper maintenance, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightening, or any other casualty event. This warranty applies only to the original purchase of a Carpet One Floor and Home style laminate floor that has been professionally installed by a Carpet One Floor and Home retailer or authorized independent installer.
NO QUESTIONS ASKED REPLACEMENT WARRANTY
All of our Silver and Bronze SelectAFloor laminates carry a No Questions Asked Replacement Warranty. If at any time after installation and during the term of your replacement warranty you wish to change your new laminate for a different SelectAFloor style or color, your Carpet One Floor and Home retailer will replace it with a different SelectAFloor laminate style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor laminate upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced product is selected.
This is a one-time only replacement. Simply call your Carpet One Floor and Home retailer within the time frame of the warranty, and indicate you wish to choose another SelectAFloor laminate floor using the No Questions Asked Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.
Replacement includes materials only and does not include reinstallation charges. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is also the responsibility of the customer.
No replacements will be made with respect to flooring that has been subjected to abuse, improper maintenance, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightening, or any other casualty event.
Limited Wear Warranty
Providing that your floor is used in a residential setting under normal residential traffic conditions and with proper care and maintenance, your Carpet One Floor and Home warrants that from the date of the original installation the finish of your laminate floor will not wear through for the period specified by the warranty level of the product purchased.
Wear-through is defined as loss of the decorative surface image due to normal household use. Gloss reduction is not considered surface wear. “Life of Floor” is defined by the lifespan of the homeowner’s occupancy. Surface wear must be readily visible, approximately ½ square inch or greater.
Should you feel that you laminate floor is not wearing properly, contact your Carpet One Floor and Home retailer. If the image layer of your laminate floor wears through during the warranty period, your Carpet One Floor and Home retailer will repair or replace the affected area.
This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable. This limited warranty excludes indentations, scratches, or damage caused by improper care and maintenance, misuse, abrasives, insufficient protection from furniture, damage caused by vacuum cleaner beater bars and metal caster wheels, wet mopping, scratches, or indentions caused by spiked-heel shoes and pet nails, or any casualty event.
LIMITED STAIN WARRANTY
Now you can have the beauty of a wood floor and enjoy the easy maintenance you’d expect with a resilient floor. Laminate floors come as close as possible to being maintenance free and are extremely resistant to stains. All of Carpet One Floor and Home’s laminate floors carry a stain resistance warranty guaranteeing that, with proper care and maintenance, your laminate floor will not permanently stain from common household use for the period of warranty coverage. Excluded from “common household use” is the use of any caustic chemicals on your floor, the use of any unapproved manufacturer cleaning solution on your floor or exposure of the floor to other substances not part of ordinary household use.
LIMITED FADE WARRANTY
Carpet One Floor and Home warrants that with proper care and maintenance, your laminate floor will not fade from exposure to sunlight or artificial light for the length of the warranty period. You can be assured that your laminate flooring will maintain its fresh look and color for many years to come.
LIMITED WATER RESISTANCE WARRANTY
When installed following manufacturer’s instructions, your laminate floor will resist water damage under normal use for the length of the warranty, including damages caused from topical spills and damp mopping provided spills are promptly removed.
This warranty excludes all casualty events resulting in water coming in contact with your floor and failures normally covered by homeowners insurance including, but not limited to, damages caused by flooding or standing water from leaky pipes, faucets, or household appliances. Also excluded are damages caused by flooding or standing water from hydrostatic pressure or other casualty events.
LIMITED INSTALLATION WARRANTY
Your Carpet One Floor and Home retailer guarantees the quality of workmanship to be professional and in keeping with industry standards. Should further service be required due to deficiencies in the original installation of your laminate floor, your Carpet One Floor and Home will return and provide that service at no cost to you for the life of the floor. The “Life of the Floor” is defined by the number of years in the limited wear warranty. This Limited Installation Warranty applies only to the original purchaser and installation site and is not transferable.
GENERAL TERMS AND CONDITIONS FOR LAMINATE WARRANTIES
In addition to the requirements specified for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.
- These limited warranties apply only to laminate installed in owner-occupied residential space where no commercial activity takes place.
- These limited warranties apply only to the original purchaser and installation site and are not transferable.
- These limited warranties exclude laminate flooring that has been put to commercial use, abnormal use or conditions, or abused in any way. “Commercial use” includes, but is not limited to, use in a store, office, or other place of business. “Abnormal use or conditions” includes, but is not limited to, water damage from plumbing, storm or flood; damage from smoke or fire, or other casualty event. These limited warranties do not cover indentions, scratches, stains, or damage caused by negligence, moisture, erosion, pebbles, sand or other abrasives, pets, spiked-heels, insufficient furniture protection, or improper alterations of the original manufactured product. “Abuse” is any use of the flooring that is unreasonable considering the normal and expected uses of a laminate floor in a residence.
- These limited warranties do not apply to damages from exposure to extreme heat, dryness or water saturation or stains as a result of chemical or industrial products ( other than recommended cleaning products).
- To qualify for repair or replacement, the original sales receipt or other documentation which demonstrates proof of purchase must be supplied.
- These warranties apply only to residential installations performed by a Carpet One Floor and Home retailer or authorized independent installer.
- CARPET ONE FLOOR AND HOME SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights which vary from state to state or province to province.
- If there is a conflict between these general terms and conditions and the terms and conditions of the warranties as specified, the terms and conditions of the warranties as specified shall control.
