Thank you for purchasing your new floor from Carpet One Floor & Home.
To assist you with any questions you may have about your new floor, we have compiled this easy-to-read warranty guide. We hope that it will serve as a handy reference tool. If you have any questions please contact your local Carpet One Floor & Home® retailer.
Enjoy your new floor!
The Beautiful Guarantee®
We want you to be 100% HAPPY THAT THE FLOOR WE’VE CREATED TOGETHER IS AS BEAUTIFUL AS THE ONE IN YOUR DREAMS. If not, we will replace it for free. That’s what we call The Beautiful Guarantee®. We are that confident. And we offer an easy-to-understand warranty system that gives you a level of protection that is tailored to you.
Your Complete Guide to Flooring Care and Warranties
It’s easy to maintain the beauty of your new floor, and proper care and cleaning will enhance its life and performance, giving you years of enjoyment. To assist you we’ve prepared our best tips for cleaning, care, and maintenance. Plus, we’ve complied detailed warranty information for each flooring category that you will find easy to reference.
Please consult your specific warranty to detailed cleaning instruction. Some manufacturers have precise warranty maintenance requirements. See warranty details for additional information.
Frequently Asked Questions AboutCarpet
Q. Why is my new carpet shedding?
A. The balls of fluff, or lose fibers, found on carpet or in the vacuum cleaner bag are the normal result of fiber left in the carpet from the manufacturing process. Removing these loose fibers does not affect carpet life or appearance. Because of their large size, the fibers are too big to become airborne or to be breathed in. With proper vacuuming and using a quality vacuum cleaner, most shedding gradually disappears within the first year after installation.
Q. Why does my carpet seem to change color when I look at it from different directions?
A. Light reflects differently as the pile is pushed in different directions. Foot traffic generally causes this, and the best solution is to sweep or vacuum the pile in a uniform direction.
Q. Some tufts are longer than others. What should I do?
A. Just snip the end to even the carpet surface. Never pull out long or loose ends as this can permanently damage your carpet. If a tuft becomes snagged or works loose, simply cut it off, and let the surrounding yarn fill in the space.
Q. What can I do about static?
A. When a room’s relative humidity is very low, a static charge can build up in your carpet as you walk across it. If this occurs, a humidifier or other commercially available products can help.
Q. How can I avoid permanent indentations?
A. Your carpet pile may compress due to heavy foot traffic or weight of furniture. Rotating furniture may help reduce indentations. You can work the pile back into place with the edge of a coin. Sometimes, passing a hot steam Iron over the spot can also help, but keep the iron at least four inches above the carpet.